What's your return policy?
Cancellation and Changes - If you wish to cancel your order or change your order or shipping information, please contact as soon as possible. In order to provide the absolute best service, we ship orders as soon as we can, sometimes even the same day they're placed. If your order ships before we receive your cancellation request, we will not be able to modify your order, and you will be responsible for returning the item for a refund excluding shipping. Custom framed orders are final sale and cannot be cancelled.
Refunds and Returns - All returns need to be authorized by The Donut Shop, so please contact us to begin the returns process. Final sale items cannot be returned, including items purchased during our semi annual sale or using another final sale discount code.
Of course, all orders, including final sale orders, may be eligible for a replacement if damaged in shipping or production.
Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund.
Important Returns Information:
The Donut Shop is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by The Donut Shop.
Pack your return very well! It's a good idea to hold onto your original packaging if you think you may be requesting a return. Returned prints received by us in damaged or unsellable condition will incur a 20% fee, taken out of the refund. If the Certificate of Authenticity is returned with damage, a refund cannot be processed.
Any items returned without the original Certificate of Authenticity cannot be refunded.
Items with a value of $50 or more must be returned using a trackable shipping method.
International orders are all final sale and ineligible for a return or refund.
It generally takes 5 - 7 business days after receiving your return for it to be inspected and a refund submitted.
All returns must be received within 30 days of the original delivery date.
Do you ship to countries outside the U.S.?
The Donut Shop ships internationally (including to Australia, the UK, and Canada). You will be able to select your country from a dropdown list during checkout. If you don't see your country of residence contact us and we'll work on adding it.
Please note that all international orders are final sale, and ineligible for return.
Once shipped, international packages typically take 10-14 business days to reach their destination, but they may be delayed due to the processing speed of your local customs department. Sadly, we have no say over how quickly your local customs department processes your package—wish we did!
Please note that all international packages may be subject to additional customs, duties, or other fees. The Donut Shop has no control over these fees, as they're calculated by a given country's customs department, so unfortunately we cannot be responsible for them.
What if my package was returned to sender?
No problem! We'll get that sent back out to you right away. If your package was unclaimed or the address you provided was incorrect, a re-shipment fee may apply.
Damaged or incorrect orders
If you receive your art in damaged condition or receive the incorrect art, please contact us within 10 days of receiving your order, so we can resolve and replace the item at no charge to you. We want to make this right ASAP!